| rev:text
| - Last night was the second time I did delivery from this place. And I will never be ordering from this business again.
The first time the delivery room twice as long as I was told and they didn't give me the rice I had ordered or a salad that was supposed to come with my dish. I didn't bother calling. Mistakes happen.
This time, I called and ordered a hot chicken pad Thai, two normal chicken pad Thai and one Malaysian chicken curry.
During the call. I had said chicken pad Thai and the person taking my order asked if I wanted classic to which I said yes, not realizing that chicken and classic are different. Before hanging up I mentioned a shrimp allergy and that we didn't want shrimp in our order. The man said okay.
When the food was delivered, there was one pad Thai with shrimp, one without shrimp, and the hot one, also without shrimp. (Again there was missing salad for the curry but we got free spring rolls and samosas).
We let the delivery guy know about the shrimp issue. He called the restaurant. The man was the same one I spoke to earlier. He did not seem to want to change the order but eventually said the driver had another chicken pad Thai in the car and would change it for us.
The delivery guy came back with what looked like a new box. My boyfriend, who is deathly allergic to shellfish like shrimp started eating. Only to realize there was shrimp in his container. At which point mayhem erupted in the apartment.
He called the restaurant to chew them out and have our order refunded. The man (same one I spoke to earlier) did not want to speak to him but to me instead. When we spoke this time, the man did not want to refund the order. Legit he said that we both made mistakes with the ordering and delivery of the food, that mistakes happen and it's not nice to ask for a refund.
ARE YOU KIDDING ME?!! After being told in the order call about an allergy, and then being called and told again that a mistake happened and there is an allergy, you seriously want to fight on giving a refund for almost killing someone?? My boyfriend was lucky not to have a severe reaction because he saw the shrimp and immediately stopped eating and attempted to counteract the reaction. But what if he hadn't noticed and ate the shrimp? Or even just continued to eat the food that touched the shrimp? For a business to automatically not offer to refund and do everything in their power to rectify the situation is beyond ridiculous. To try to dissuade me from demanding for one after such a serious situation occurred is just disgusting. I wish I could give this business negative stars. Mistakes are not giving you the extra rice you ordered. Not serving someone food that kills them.
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