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  • First Service Residential took over Yellowstone at Mountain's Edge several months ago from Excellence Management. Excellence Management lived up to their name. Fees were not raised, the Clubhouse Gym was maintained, as well as the pools, and the recreational area. Since FSR has taken over Yellowstone, our fees have been raised, the Clubhouse Gym is periodically closed, they have closed the pools for an indeterminate amount of time, and have THREATENED TO KEEP THEM BOTH CLOSED FOR THE ENTIRE SUMMER. This is ridiculous. I understand repairs, but threatening to shut them down the entire summer unless a unknown number of residents attend the board meeting. In addition, they have become weed Nazis. There were a few short weeds on the side of our yard in February. We were both sick, and unable to pull the weeds. We keep our front and backyards immaculate, and always have. A few weeds, unseen from the street. We received a letter threatening a fine. However, there are several houses on my street with horrible weed problems, as well as other violations. Do they receive threatening letters? Nope. In addition to all of the madness, I chose to pay my bill online. Big mistake. I paid my bill online the 1st of the month as I always do. On the 6th of the month, I received another threatening letter, for the full amount and late fees. The 6TH OF THE MONTH. I checked my bank account. The fee CLEARED my account on the 2ND. Twice I have experienced this issue when paying online. Paying in person is no better. To top it all off, I go to the Clubhouse Gym this evening. Upon my arrival, my phone beeps with an email from the president of FSR informing me that as of today, I am unable to use the Clubhouse Gym until Thursday, and I have to take in a bill, Photo ID, and proof of ownership to reactivate my card. Thank you for the notice. I am an upstanding member of society. I am a teacher. We pay all of our bills on time. Our yard is immaculate. We obey all rules and regulations. I do NOT recommend living in a community that FSR manages. Find a different community. They are an unorganized an incompetent company. I am going to report them to the news media.
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