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  • 3.5 stars. Why? I'll explain. +Very easy to call and make an appointment. + My appointment was the same week I called. + They're very communicative and responsive to your calls. + Very easy to set everything up and know what to expect. (They knew it was a move-out cleaning.) + They cleaned out the fridge. + A couple days after the clean, they called me to follow-up, make sure I was happy with the results. As for the downside? I'll explain. - They cleaned but didn't move anything out of the way to do so, not even a a few non-heavy boxes I had out. - They didn't wipe down any walls. - They missed a few corners (yet they organized under my sink!) - They didn't leave an invoice!!! Uhm, how am I suppose to know how much I was charged? (Oh wait, I had to ask.) They charge by the hour, with an hour minimum. That's $70 for the 1st hour. Then they charge in 15 minute increments. Somehow, my bare condo took 2 hours to clean; so, the bill come to $140. Was it worth it? Yes, because I was short on time. But, if I had more time, I could have (and would have) done the cleaning myself. I didn't see anything extraordinary that would make me go, "Oh wow, Molly Maids is the best." I guess you get what you pay for - a cleaning service - without the hassle of having to do it yourself.
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