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| - 3.5 stars.
Why? I'll explain.
+Very easy to call and make an appointment.
+ My appointment was the same week I called.
+ They're very communicative and responsive to your calls.
+ Very easy to set everything up and know what to expect. (They knew it was a move-out cleaning.)
+ They cleaned out the fridge.
+ A couple days after the clean, they called me to follow-up, make sure I was happy with the results.
As for the downside? I'll explain.
- They cleaned but didn't move anything out of the way to do so, not even a a few non-heavy boxes I had out.
- They didn't wipe down any walls.
- They missed a few corners (yet they organized under my sink!)
- They didn't leave an invoice!!! Uhm, how am I suppose to know how much I was charged? (Oh wait, I had to ask.)
They charge by the hour, with an hour minimum. That's $70 for the 1st hour. Then they charge in 15 minute increments. Somehow, my bare condo took 2 hours to clean; so, the bill come to $140. Was it worth it? Yes, because I was short on time. But, if I had more time, I could have (and would have) done the cleaning myself. I didn't see anything extraordinary that would make me go, "Oh wow, Molly Maids is the best." I guess you get what you pay for - a cleaning service - without the hassle of having to do it yourself.
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