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  • Summary: I waited two days for results on a brain MRI that should have been to my doctor within the hour. They sent my results to a random doctor's office (not the one on my referral form) and they were SO RUDE!!!! Came here for an MRI... called my doctors office two days later and they said they hadn't received the results... proceeded to call SMIL and they had actually sent the results within an hour of my MRI (51 hours prior to me calling)..... next question: to who? The operator (Brittany) had the RUDEST attitude, honestly felt like I was talking to a 13 year old hormonal girl... WOW! I then had to call my doctors office, wait on hold and get the fax number then wait on hold again for SMIL... because apparently they can't read the fax number (correct) on the referral form. So not only did they send my results (medical records) to who knows where-they told me a random address- (hmm... HIPAA anyone?!) I also got attitude from the girl answering the phone.... wow! So unacceptable and disgusting. I will say my MRI tech was really great.... but it doesn't make up for the huge mistake they made with my results and how rude Brittany was when I simply asked where my results were sent because my doctor had not received them.
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