We bought a loveseat at the Black Friday sale and a couple of weeks later we bought the matching couch when it came back up on sale. Pat provided excellent customer service with both sales. Unfortunately, the couch had a manufacturing defect which was noticed after the delivery men had left. We called customer service and they did not even hesitate on suggesting to switch out the couch with another and 6 hours later it was all taken care of. Both sets of delivery drivers were great deal with. Overall, customer service from beginning to end was outstanding.