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  • I had a terrible experience here today which is unfortunate because I have ALWAYS gotten tremendous service at this location, especially when the manager Ted is there. I use an online bank so in order to deposit checks, I must go to specific UPS Store locations that can process deposits through their system. This was my go to spot. Today, however, I waited patiently for several minutes while the woman behind the counter assisted another customer. I had my checks and my check card out and ready to go. After several minutes, she glanced over and shook her head "No, we can't deposit checks. Our system is down." I asked when they stopped deposits and she replied, "No, we still do it but our system is down and we don't know when it will be back up. Go to AZ Federal - they will usually take the checks." I asked where the nearest AZ Federal branch was to which she replied rather rudely "I don't know. You'll have to look it up." There was NO apology, no offer to help me find an alternative location. Just straight up attitude. At this point, I was really exasperated and let out a particularly angry sigh and stormed out. The woman called out after me "I'm sorry but WE'RE not the bank, sweetie!" So damn condescending. Let me point out a few things: I fully understand that systems can go down because technology is not always 100% reliable. These things happen. However, there was no sign posted to announce this information. Second, if the location is temporarily unable to provide service, there is no question that they should be able to tell you where you CAN go to get service. Responding to a request for help with "look it up yourself" if pretty damn inexcusable. I will be informing my bank of this incident and I will not be returning to this location for either my banking OR shipping needs.
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