Kitchen staff - 5 stars
Check out staff - 2 stars
Management - 0 stars
Saturday... 10 am opening... 1 person not only assigned to the kitchen section... she was the ONLY one in the entire store trained in how to "book a kitchen"
All of the floor associates that management sent to help her when she called and told them she had a line didn't even know how to help people that needed a single hinge... or a single cabinet... so the poor clueless associate operated a second computer while the kitchen associate tried to make progress on our complete kitchen.
I came to the store with every shopping list, diagram and parts list that the 3D planner would generate. I am VERY grateful that the kitchen associate took the time to double check EVERYTHING...
Ikea should be ashamed of the online experience! It gives the customer the false sense of being able to create an order on their own... the number of legs was wrong (too few)... the tow kick was wrong (not enough length)... and no where did I see the option to have 2 doors on a 24" upper cabinet. The last may be aesthetic... but you would think that those kinds of design options were covered?
90 minutes were spent on "booking" our kitchen... I would hate to try and do it without the online lists. I felt sorry for the 5 other people there to "book" a complete kitchen... but I guess ~10k in business isn't enough to justify more than 1 person scheduled?
Shame on the managers for not sending associates to training... and for not taking the training themselves!!
The pick up process was also a mess... but given the lack of concern in even getting orders complete in a timely manner without burning out employees I guess that doesn't really matter.
Send the managers to Paramus NJ... or Kent WA... or ANY OTHER IKEA!!! They need a lesson... and we need an Ikea in Ohio so we don't have to travel so far to watch a great employee try to overcome such thoughtless management.