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  • Can I just say that I love that there's a Zara so close to home? It's been open for about a year and it has saved me a few times when I was having a closet emergency! This one is not nearly as busy or messy as the Eaton Centre and Yorkdale locations. This location has women's wear and menswear, but not the childrens line. The fitting rooms are nice and spacious, and have mirrors and stools inside. If the line up at the women's side gets long, try the men's side - it's usually empty! I like that they don't follow me around and smother me with customer service here - they let me shop in peace! If I need something it's not too hard to track down a sale associate since they all wear black (look for the young girls NOT carrying a purse!) The stuff rotates fast so something that you see one week may not be there the next - or even better it might be on sale! Some items are a little too fashion forward for my conservative wardrobe - but there is something to suit all tastes here. The shoe selection in this store is awesome, and they have a nice section at the back of the store with trendy "street-style" fashions. I like that I can come in pretty much any time of year and they will have wardrobe essentials like t-shirts and sweaters. Zara's return/exchange policy is very good as far as I'm concerned. If you buy something at full price you have 30 days for a full refund or exchange. I once went over the 30 days by a couple of days and was still able to return something at this store - so the fact that that they were flexible and nice to me means that I'll shop here more. Anything that is discounted is final sale - absolutely no refunds or exchanges. They are very firm about this and I understand why - something that has been marked down from $50 to $10 has obviously been in the store for a while and they want to clear it out for new merchandise. If someone comes back 30 days later to refund an item that was part of the winter collection and it's now late Spring, who would re-purchase it? In my experiences shopping here, the cashier always reminds me if something is final sale, just in case I have a last minute change of heart. One weird thing I've noticed here is that they don't do discounts on damaged items. I chatted with one of the sales girls about this once and she told me that it's a corporate policy - they would rather not sell it than "cheapen" the coporate brand by offering random discounts here and there. I figures most stores would prefer to just sell it and get rid of it, but oh well. It's almost time for Fall/Winter stuff - my favourite time of year to go shopping, and I'm sure I'll end up up spending a good chunk of my paycheck at Zara.
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