This company is terrible. I called them in the morning and asked them to pick me up at 1:45 pm. They arrived at 1:35 but I was in a meeting so by the time I got outside at 1:45, they had left. I called them to let them know I still needed a cab and they said that someone was 2-3 minutes away. 10 minutes later, the driver called to let me know he was 2-3 minutes away. 15 minutes after that he still hadn't shown up so I managed to hail a different cab and I got to the airport just in time to catch my flight.
This company is not dependable and I would highly recommend using a different one if you want to make sure you're picked up.