I spend a lot of money here, or did, until yesterday. My husband found a huge chicken bone in his chicken dumpling soup. When I returned the container, receipt and bone to Frisch's, there wasn't even an apology, much less an offer of a refund or a replacement item! The woman at the counter could have cared less! There isn't enough competition in Pittsburgh so outdated delis like Frisch's continue to exist but become lax on their quality.