I typically LOVE Hickory Tavern and I know this is a new one but you should not open your doors if you CANNOT deliver the service you, as a restaurant, offer. We waited 30 minutes to be seated which is fine but then another HOUR to be served the food that we ordered. Our table was ready a 7:52pm exactly. We got our food at 9:07 exactly. My mother, who is a diabetic, was not even feeling well enough to eat when the food finally arrived. We were just about to ask to pay for our teas when the food arrived at the table. The waitress was running around (she was lovely) trying to keep her other tables from committing mutiny so we had kitchen staff serve us our food. They basically threw the plates down on the table and walked away. My loaded potato was hard as a rock. My mother's California Chicken Sandwich did not have the avocado on it which was the main reason she ordered it. This was a very disappointing visit. To top it off, we asked to speak to the manager and he never came to the table. By 10 till 10pm, we were just ready to go and did not want to wait any longer to speak to the manager. The waitress was super friendly and she is the ONLY reason I am giving this a 2 star review. If not for her, I would have given this a 1 star. I will not go back to this establishment until they can get their stuff together. You need to let people know what your kitchen wait time is. Once you are seated, it is difficult to just leave. If we had known that the kitchen was backed up an hour, we wouldn't have agreed to the 30 minute seating wait.