After hearing the hype from this place, and recommendations from a friend I was not happy with my first visit here. I have never been to a nail salon where you go in and no one says anything to you (several employees walking around)
I talked to someone in the phone prior to coming in and asked how long the wait time was and if we could make an appointment for a basic pedicure. They booked me for an appointment to arrive in 10-15 minutes, and the wait time was short. I arrived right at 10 minutes; it looked a bit busy with maybe one or two people waiting. Several employees there and many didn't look up to at least for a greeting or what I was in for. Finally some lady came up and asked what I wanted in a rude way so I let her know about the phone call. She just looked at me and said put my name down with what I wanted then she walked away.
For an hour and a half I waited. And waited. And waited until I finally got up and asked the first person I made eye contact with how much longer it was going to be and why I was told it would be short. Soon after I speak someone decides to get me and sit me down.
Everything felt rushed and from already feeling annoyed I just couldn't enjoy the pedicure. I still got an attitude when paying, and that was that. I understand if a business is busy, but the moment you start treating your clients in a rude manner, how is that proper customer service? An experience I would've rather avoided. The first and last time I will ever come here. Im sure they must have their good days but apparently my visit wasn't one of them.