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  • I'm only giving this a star because the install guys are decent, the rest sucks. Normally I'd give this a zero, but i can't so... I've ordered 2 recent PPV's (one UFC, one WWE) and when you order it, it says "purchase and record this show" which is good, because I work during the time it airs live. Both shows would unexpectedly pause during the main event and not go any further. The first time we called for the UFC situation, they rebooted the box remotely and I missed the fight because of the amount of time it took them to do it after being on hold for the duration of the fight. During the WWE event, the same thing happened, we called to which we were told it was copywritten material and we couldn't record the show. Keep in mind, it was Cox Cable's message that said "Purchase and Record this show". Cox said that service was available, Cox sold it to me, and Cox accepted the order, and now I can't watch what i ordered. In addition to these incidents, many, many times around midnight or 1am, if you try to use the On demand feature, it won't work. Plain and simple. When I complained about that, the guy on the phone just told me "Yeah, mine does that too and I don't know why". Thats all, Yet, you still have to pay your bill even though Cox does not fulfill their obligations on services offered. I wish there were more options but unfortunately, it's extrememely limited, and all of the systems available have pros and cons I may be looking into Century Link, or go back to Direct TV. Cox is a freaking joke. When I lived in Massachusetts, we had Comcast, and never had the types of issues with them, so we know the technology exists, Cox just doesn't care.
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