I have been going to this facility for years. NO MORE. I made an appointment for Tuesday evening after work. When I arrived I was 7 minutes late (sometimes life happens). The woman who was at the eye exam check in said "Your appointment was at 6pm, I can reschedule you or you can wait to see if the next appointment shows up". Really? There was no one else there. They certainly did not tell me over the phone that if you were late you would have to reschedule. I guess I've been on time for years that -- one time -- and they no longer want my business. That is ok. There are plenty of other choices as a consumer. I will take my business elsewhere. You lost a long term customer.