For being a new place or at least at a new location you would think they would be eager to welcome their customers. My wife and I have been walking around for 20 minutes and not a single soul has greeted us much less offered assistance.
My response to the owners reply is simple.
I was not there to buy donuts, we were looking at product that ranges from 30 - 100 thousand dollars, you would think it would be obvious we would need some help assessing our purchase. The showroom was nearly empty and the staff actually walked away to the back offices if we approached. Maybe I just don't have the right complexion for your business?