| rev:text
| - Loss of stars due to service and layout. Two stars for the ambiance and potential...
First the layout: There's multiple rooms at the Mentor location, based on it being the old Sawyer house. The decor, architecture, and music is nice. The problem is when you walk up to the "bar" area the first thing you see are a bunch of cheap drafts (bud, miller, coors, and light versions of each, etc.). I wondered, is this all they have here? Only until I asked for a drink list, did I see that they actually have a pretty impressive draft list. You just don't see it at all and they are really missing out on impressing their clientele! I was sitting in the bar area and ordered a GLBC. My friend ordered a Buchanan's. Our bartender (the only one at the bar) had to leave and go to another room to get my beer AND the liquor. This bar should consider: 1) rearranging their taps so customers either see a mix of their offerings or have all of the taps in one area to make sure they are known as a "craft beer" bar and 2) having all of their liquor in each bar area. Liquor doesn't go bad, so I don't know why they wouldn't have all the options at each bar for their customers to see and to help their bartenders be efficient. (Based on this - maybe they should get some help from John Taffer?)
Second, the service. The bartender attended us when we were the only table in the bar area. But she brought my friend a dirty martini that was so dirty it was from the trash. Also, when I ordered a non-well scotch and soda she didn't know the name/brand of the scotch or where it was at - I had to say the name three times and point it out to her. Maybe she should familiarize herself with what the bar serves? After 2 additional tables came in, one of which it seemed she knew people, we waited 20 minutes without service after our drinks went dry before I went and talked to another employee. We got our drinks from them. We saw our waitress one more time when we asked for our checks, which then we never got from her.
I'll give the bar this: when I mentioned our poor service, they gave us a free round. But the manager didn't do much to help after or seem to tell her to try to keep tabs on us. Thankfully a very attentive server came to get our checks and we ended up giving her our tips, cash, to make sure the person who worked hard got their due.
I'll give this place another try, but I'm only in town 2x a year. Maybe I'll change my rating. But until they figure out how to provide timely service, Local Tavern will remain a 2.
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