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| - We came around 2 PM on Saturday and we're looking forward to a nice relaxing meal. The restaurant was half full and we were seated in the area adjacent to the bar. As soon as we were given our menu by our hostess, our waitress didn't appear nor greet us for another 10 minutes as she was busy serving what seemed like the entire section we were sitting in.
Our waitress was a nice enough gal but when she greeted us her eyes were darting all around the restaurant as she was taking our order. Our order was simple, one water, one Diet Coke and we were going to order the same exact thing we had the last time we were in.
When I told our waitress to please spread out the time frame (15-20 minutes) between the Asian salad and our small pizza, she indicated she understood and proceeded to take off to get our drinks. Five minutes later, she came by put down a glass of water and rushed away before I could tell her she forgot my husband's Diet Coke.
As soon as the salad came, I asked her nicely for the Diet Coke and we proceeded to start on our salad.
The salad we got this time wasn't as robust as the last time we were here. In fact, my husband asks me if he thought we were being shorted on the salad. Mind you the salad was $11.95, and any time we've eaten here, we've always been told it's enough for two. That was not the case today. We ate the salad and it tasted fine but we did feel it was light on the two things that matter most, the lettuce and the chicken. While it tasted the same, we had to savor every bite as the salad's portion this time was definitely just for one and not two.
10 minutes and some conversation later and 3/4 through with the salad the pizza arrived. We had to slide over our salad to make way for the pizza. I thought for sure we would have time to digest our salads but this was not the case. Before I could say anything to the waitress about the timing, she slid away to a mysterious place unbeknownst to us, as she was not visible in the dining area.
We were dreaming about this pizza and couldn't wait to taste it again.
My husband had a bite of his slice, the Vortex, and he said his was just as he remembered.
My side was the Californian and right when I took it from pizza platter to plate, I noticed the crust was wet. There is nothing worst then wet pizza. I lifted up the other 2 pieces and noticed that the crust was not crisp and was wet.
I looked up to see if I could catch the waitress' attention but again she was nowhere to be found. Normally at this point I would try to find someone else to call but there was nobody around so I just sat.
After I ate my first wet slice, I had to wait 10 minutes until I was able to flag her down. As soon as she came over I asked if she could reheat it and again she took off.
Once the pizza came back, it was nice, hot, and crisp, just like it was last time. At the end of the meal, since I checked in with Yelp we got a free tiramisu. No complaints here, it tasted as good as the first time.
Overall as far as dining experience, it was not what I experienced before and maybe it was the time of day, new people cooking or the management wasn't around and had gone home for the day but for a lunch at over $40.00 including tip, I just expect better.
And if you're wondering if we tipped, even with the mediocre service due to our distracted and absentee waitress, the bad timing of the food and the wet pizza situation we still tipped her way over what was deserved.
Pretty disappointing Saturday lunch experience and would like to return once all the above is fixed.
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