We were in this store Memorial Day weekend when my daughter's iPhone 6 Plus got smashed at prom. They promptly gave her a replacement and set up new Apple ID (we were sharing one). We have Apple care so the whole process didn't cost us too much about $90. Anyway, fast forward a couple weeks he replacement phone is glitching bad. The store wasted no time in getting her another replacement, made sure everything transferred correctly and best part - didn't cost us a thing! The service was great and everyone is very friendly there. Highly recommend them.