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| - Well, after my last Yelp review I got a response from Tim, the previous owner, who apparently still has a financial interest in the company he sold. He generously offered to have them repaint my door for $100!
I arranged to drop the door and frame off at their facility in Gilbert, and they even helped unload it, so they knew what they received. Told me it would probably be a week or two, which was fine. After a week, they had a gal call to tell me that the rust on the steel portion of the frame was excessive and they would have to rebuild the frame for another $150, but the door itself was fine. I reluctantly told her to proceed, then got a call several days later stating the door was also very rusty and it would need to be sandblasted off site and it would cost another $450-500 !!! At this point I cant even believe they have the audacity to call me again with more bad news. It's not as if this door has been in a water laden environment. It's in a very recessed area of our entry.
So I tell Jennifer in Customer Service that I will once again pick the door up and handle the re-painting myself. When I arrive to pick up the door at the prearranged time, I load it into my truck and ask about the location of the hinges, locks and screens, etc. They have the screens, but cannot locate the hinges and locks, then run around for about 15 mins. And finally produce new hinges and associated hardware. But are out of deadbolts keyed on both sides and only have the type with a lever on one side and key on the other. Told her it doesn't really make a door very secure if cutting bug screen gives people access to the lever on the inside of the deadbolt!
Finally they have another gal call me a few days later and she says the new owner, Mark, has made the offer to give me a whopping $300 off a brand new door! After all this, I get in effect, the same $300 "coupon" they put in Val-Pak mailing after all this hassle! Be prepared for the worst customer service you've ever experienced!
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