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  • The worst. What a fiasco. Went in for an oil check (even made an appt) and didn't get my car back for FIVE HOURS. They decided they wanted to fix another issue without telling me. Their waiting room is horrible, hot, stuffy. Nobody checks in to see how you're doing -- probably because they know what's coming! I spoke with the manager -- I was visibly upset but polite about being stranded for hours beyond the initial "one, MAYBE two"hour estimate -- and he said that if I wanted to leave my car there ANOTHER DAY, he would give it a free detailing. Judging from of the other comments I heard from the people in the waiting room, who were also kept for hours over the initial estimate, this place doesn't give a crap about how long they make you wait. All it cares about is its bottom line. If they mean they're sorry, they should at least prove it with a discount. Just awful. I will never buy another Honda based on my experience with this horrible place. Should have just gone to Jiffy Lube.
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