I have sent my Alexander McQueen handbag here to repair straps, and they did a fabulous job! The customer service was also a pleasant experience. I was so impressed with the work they did for me, and the good prices the receptionist quoted me I also took a second item here. My black, Gucci {soho small leather disco} bag, the inside of the bag was dirty/ ripping. I took it to rave and they were able to reline the entire inside of the bag, ANY color I wanted (they had multiple to choose from) of course I choose fire engine red. Turned out better then before, it added character to a bag I see almost everywhere. THANKS RAVE