I headed into Petco to find a cat tree for my two cats to play on. I was surprised to find most of the larger trees were mounted on a high shelf, about 10 feet above my head. So in order to look at one, you had to go find a sales associate to get it down. I finally found a salesperson who was helping someone else. I stood in her line of sight, waiting patiently. As soon as she was done, she went to help another woman who had just walked up to her. I went to find someone else, but there wasn't anyone. I was peeved that it took me 25 minutes just to be able to SEE the tree. I bought it, but it wasn't because of any help I got from the staff. To add insult to injury, I'm one of their Top Dog members (because of my buying history). I won't go there again unless they're selling something exclusively available there.