Every one is nice. IMO they should have a sign in sheet. Instead of a herd of people rushing the counter. Break the columns down with you have an appointment and you paper work is already completed. Next column you have an appointment but did not fill out the paper work. Last column no appointment and no completed paper work. Take the folks with a 10AM appointment with filled in paper work. If your a walk in you have to wait The other choice is one person helps folks with an appointment. Walk ins are help by a different person.