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  • I recently had a HORRIBLE experience with the Minute Clinic on Mallard Creek. I signed in on the Kiosk to be seen by the Practioner and waited OVER 2 HOURS. There were a couple people that signed in after the rest of us that were being called back before us. As we sat there for well OVER 2 HOURS the Nurse Practioner called back a couple more people that clearly JUST checked in. When I asked why are there people being seen that JUST signed in when the rest of us have been waiting OVER 2 HOURS. Her response....."they are getting flu shots" and slammed the door in our face. So the sick people that are in pain and patiently waiting will keep getting bumped back for HOURS AND HOURS while people that are not sick NEVER have to wait and get seen immediately. Obviously this is insane. It should be first come first serve, esepcially when people have been WAITING OVER 2 HOURS and feel horrible! I have called 3 times to leave a message for the manager ( who's name is Sepideh Manafi) and also called the corporate number, which they said that is unacceptable and would get a manager involved ASAP. it's been almost a week and no return call from "the manager" (Sepideh Manafi). Obviously CVS cares more about "production number" than its customers who are in need of urgent care and have been patient to wait for service they never got. I WILL NEVER RETURN AND WILL MAKE SURE EVERYONE I KNOW IS AWARE OF THIS HORRIBLE SERVICE and that the manager Sepideh Manafi doesn't care either. Once again, another corporate business just turning in "numbers" to make a profit.
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