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  • I'm really surprised other people have lower reviews for this hotel. I travel for work so I stay in a lot of Sheratons, and a lot of hotels in general. This was my first experience at the Charlotte Sheraton, and based on my stay I think they did an excellent job. There was a miscommunication between my work and Sheraton so there was some trouble getting my room straightened out when I arrived yesterday afternoon. The front desk staff couldn't have been more helpful and apologetic for something that wasn't really their fault. Everything was straightened out in the end and I came out of it with a free drink. Based on the beautiful rooms, the excellent customer service, and my delicious mojito, I give 4 stars.
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