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| - We came on a Friday night for dinner, and booked a table through Open Table. And we are also Landry Club member. So we would think that it would be a nice dinner. It turned out that the dinner was an upsetting experience because of a very bad server.
We ordered a Capricciosa Pizza and ONE caesar salad. When the salad came, we were given 2 half salads. I was already feeling weird about it. When we ordered, we did say A caesar salad. We didn't say "two half caesar salads". And we weren't asked if we would like to split it too. But it came out split. So I wasn't sure what was going on. I didn't even know that we would be charged more for comsuming the 2 half salads. We just thought that maybe they were nice enough to split it into 2 portions. We weren't asked at all so and the menu didn't even state any option of half salad of splitting salad. So we didn't have any clue that we should have asked about it before putting the salad into our mouths. Besides, the server was very not attentive to us while she was attentive to every other tables she served. So we were like "what's wrong with her?"
At the end the check came, we were charged for 2 half salads instead of 1 full portion of caesar salad. 1 full portion of caesar salad costs $9.99 but 2 half salads cost $11.98. So of course we were upset about it! The server was being unfair to us to make the call of splitting the salad without even asking us first. I feel that she should be the one paying our meal because of how she treated us (see below).
We are really upset with the server. The server always attempted to take away our food while we were still working on it. When we were working on the pizza, when there was still half a pizza left on the pizza plate, the server attempted to take away our pizza and said "you are all done?" We said "no, we are still working on it. What kind of manner was that?? She could have asked if we are still working on the pizza without any action done first. She did the same when we were working on our dessert. She was so off, way too off. I was nice enough to write $2 as tips for her at the end. She really didn't deserve any tip as that's not called service. She doesn't deserve any gratuity when she was trying to rush people out of the restaurant. But I did observe and she was nice to all other people. And I really had to come down to a conclusion that she might be a racist!
We got so upset. And I was very hungry and tired that night so I didn't have the energy to think what I could have done while we were still at the restaurant. So after taking a shower that night, my mind got clear and I was able to think. Then I realized how stupid I was as I should have brought it up to the manager, and I shouldn't have given her any tip (It's not about money, it's about teaching her a lesson, if she is going to have tip with such a horrible manner, she is going to continue doing that as she thinks she's entitled). So the other morning, we went to the restaurant and spoke with the manager about how unfair it was that we were charged for 2 half salads while we didn't ask for it. And we were upset at the server rushing us. The manager felt very sorry about it so she treated us lunch afterwards. We got a lasagna and a caesar salad again for lunch.
The food is worth 4 starts honestly. The pizza, the lasagna and the salad were worth 4 stars. The dessert Strawberry Cassatta was worth 3 stars, it was not bad tasting, just not surprising either. We were just so upset with the server so she made the whole experience 2 stars. The manager was worth 4 stars as she was nice, sincere, was very reasonable and understanding us. I just feel bad for them to have a bad apple being a server, who has the potential to ruin the reputation of the restaurant so badly.
We are giving 2 stars for this review because of the bad server we had for the dinner.
The lunch that the manager treated us actually deserved 4 stars, we also had a different server for that lunch too. We accepted the apologies and will still try Grotto again in the future when we visit vegas, especially because we really like their pizza and lasagna. We will just have to make sure that we won't have that bad server ever again in the future when visiting Grotto, and probably ask for another server if we unluckily get another bad one in the future.
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