Superb customer service! Jim is a highly knowledgable optician, and very concerned about making things right for the customer. It's definitely not your one-hour glasses factory. As an example of amazing customer service, when Jim called to let me know my glasses were in, I was ill and told him I probably couldn't get there for a couple days...so he offered to deliver the glasses! Wow--that's above and beyond. Also, his guarantee is awesome: he'll replace glasses for a year REGARDLESS of the reason! I'm so glad I found his shop. It gets a little busy at times but Jim and Ken manage to get to each customer without too much of a wait. (A side benefit: there's a Trader Joe's in the same shopping area.) This business is highly recommended and can't be beat.