| rev:text
| - Don't go there, they trick you!
I prebooked and paid my car a couple of weeks up front. I was looking for a mid size car (5 People, 4 Lagguage) to have enough space for two persons without having stuff out of the trunk. I always try to book unlimited miles and a full covered insurance packeage. That`s what I booked here as well.
My voucher stated as a car type "standard / intermediate" similar to a Dodge Avenger.
I don´t knew this type of car, but the key facts were right. I needed this car to drive from Phoenix to Sedona (1.5 hours) and just a bit around to discover the area.
Waiting time was super, just 3 numbers in front of me.
The guy behind the counter was very nice, but now I know he was it just to trick me!
He tried as usually to sell me an additional insurance, but I told him to look at my booking which covers everything. He confirmed friendly "Oh, yes, your are right. What I am talking about".
He asked me what car I want. He has an Impala and a Malibu?
Because I didn't know the cars I said to him that I don' t care, as long as the car has enough room.
He told me the Malibu would be nicer because it has a 6 cylinder engine and this would be better for my drive to Sedona.
At this point I was still impressed how kind and service orientated he was.
We went to the paperwork and he explained me everything what will popup on the touchscreen which I had to sign. Of course (unfortunately) I was not reading every line in this contract.
Finally he gave me the papers and explained where the car was located. So far so good. I found the car and had a good time with it. I told my wife about the nice guy and the service.
4 days later, when I came back I did the checkout. The guy who scanned the bar code gave me a paper strip with the words:" Everything is ok, there is nothing exept your upgrade"
Upgrade??? I have never booked an upgrade!!!!
I went again to the counter (lukely I had enought time before my flight) and spoke to an employee. She asked me to bring the original contract, which I gave to her. I explained that I have never upgraded and neither asked to do it.
I have booked a car for $155 and now I should pay additional $179 for an upgrade. Who books a car for $155 and afterwards more than that again for an upgrade?
She told me that she has to asked the manager. My feeling was now that this situation and complain was nothing new to her.
The manager came and explained me that I have signed everything. I told him that if I would forced to read every line in a rental car agreement it would proably take hours. Nobody would do that. Customers have to trust the companies and the employees.
He explained me that he would read everything before he would signed it. He then said something to his employee and left without any further word to me. She started to enter something into the computer, without telling me.
She handed me a new printout. I asekd her if everything has been credited now so that there is a zero balance.
She took the paper back, looked at it and confirmed "yes".
I looked at the paper and in deed the last line showed "Your total due: $0.00"
I thanked her and went to the airport to get my flight. I was lucky and hoped that the employee would have to explain it to his manager with some consequences.
At home I checked my account and saw that I have still paid $115.56 for the upgrade. They tricked me twice!!!
So be aware of what you sign there. If you read all the reviews you will see there is a red line. That´s their way to get your money. Don´t belive what someone tells you. Take your time to read every line and number on your contract.
But much better and easier: AVOID such companies!!!
There are several other out there and your total will be much less at the end!
Never ever Budget!
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