I've been a regular here for several years, usually coming by for their afternoon tea specials with the free ice cream red bean drink.
The quality of the food is pretty decent, 4 to 4.5/5 on average given the price point of the restaurant. Some of my most common orders include rice with BBQ duck and the fried turnip. Both are soft and juicy on the inside with a crunchy exterior. Most other dishes I've tried also range from above-average to superb compared to Congee Queen.
The quality of the service is around 2 to 3/5. It varies, though generally it is worse than Congee Queen. Normally it is acceptable, but when it gets busy on weekends/holidays the system completely breaks down, with wrong dishes/drinks being flung out everywhere by aggravated staff. They have a relatively small number of staff and a very high employee turnover, meaning all the newbies are completely clueless when they see a surge of people.