The food is freshly made and tasty. It's pricey for what it is, but I return for the falafel wrap all the time. It's made by hand and a decent portion for lunch or dinner. The inside atmosphere could be better, but the majority of my orders are for delivery :)
I understand the service might not be as overly friendly as many people expect, but after chatting with some of the employees they have been friendly and welcoming. I recommend the rose tea - it's likely something you haven't tried before.