Sorry Stu, your facts are somewhat wrong. I did not even speak with you so . . . . The garment was not soiled obviously you dont know me, I dont deal in soiled garments, nor am a child who would even have a soiled garment.
I posted my comments because the LADY I dealt with was very negative about my garment and not respectful to me and my clothing.
Are you in the business to consult and send out garments or insult customers about their garments. I thought you were in business to service garments at the customer requests. I did not have a problem with the consultation, I had a problem as to way it was handled. So, the point is no matter how many moth holes were in the item, or what the garment would look like in the end if the customer is willing to try fixing it, why is can't that be done. Dont you think I would have thought the item may not turn out wearable?
As mentioned, in my first post try doing some customer service training with your weekend staff about not disrespecting customers or their garments.
If you are the manager Stu, I expect more from you. A simple, "I am sorry you felt that way" would have sufficed.