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  • I'll start by saying I'm a HUGE fan of Bath&Body Works! I love their candles and hand soaps most of all! I shop here pretty much every month, online and in store. Why the two stars you say? I had a terrible experience at this particular location. I will probably not feel comfortable going back and instead will go to the Norterra location. I was shopping for candles and soaps in this occasion. I walked in and my husband had to use the restroom, so he went to the register in the back to ask the sales rep. (She was the only one working in the whole store). Marybeth rudely laughed in his face and just said No. He thought she was joking and just laughed, but that was it. Another customer saw how the sales rep. Treated my husband and nicely said that he could go next door to target and use the restroom. It was embarrassing. We can totally understand that maybe it's policy to not have a public restroom, but she didn't even offer an explanation or anything. He had to run out. I don't believe that the sales rep. Knew he was actually shopping there. My my my was she surprised when he came back and was with me shopping. Her expression told it all and then she turned on the charm and kept trying to compliment us. Her behavior ruined my whole shopping trip and I put some of my merchandise back because I was no longer in the mood to shop. Not sure if it was a racial thing, or if Marybeth was just having a bad day, but it was totally in appropriate.
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