First of all, I wanted to say I have been there twice and both times have been very happy with my haircuts. Both of the women that worked with me were professional, talented, and had great personalities.
I am knocking them down for hypocrisy. I showed up to my 9:00 appointment and was told at 9:15 that my appointment has to be moved and I was given the options of moving it to either 9:45 or 10:00. This was upsetting to me because at what point did this hair dresser realize she wasn't going to make it? 9:00 came and went -- if you hadn't left your house, shouldn't you have realized you weren't going to make it and have made an effort to call me so I didn't show up? What made it even worse was how matter-of-factly the receptionist delivered this information. There was no apology or offer to compensate me for for my time. Just a vacant stare; she was very rude. Did it not occur to her that some people don't have that kind of flexibility in their schedules and had to work hard to arrange a morning haircut in the first place?I left completely frustrated at the hour I had wasted.
When I called to reschedule my appointment, the receptionist I spoke to asked for my credit card number because they have a 24 hour cancelation policy. Uuuummmm.. What? That seemed hypocritical -- I was informed 15 minutes AFTER my appointment was scheduled that it needed to be canceled but the saloon wants 24-hour notice. After I complained to this receptionist about my previous experience she apologized but proceeded to take my CC info (I guess the irony was lost on her) and did not offer to compensate me for my time either.