Tom is excellant instructor! He is very knowledgable, professional, and organized. I took the BLS certification class, the class is very informative and easy follow. It was easy to schedule the class, the office space is easy to find and its clean. I am emergency RN and I have taken many ACLS , PALS and BLS courses in California, and I have to say this has to be the best experience at Prism.Tom wants everyone to succeed at being competent at CPR. There is no pressure or feelings of anxiety! He has a sense of humor and makes everyone feel comfortable. Thanks Tom, I will be back and will refer friends and family.