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  • I bought a brand new car here and was generally satisfied - nothing to complain about. I was called back over a year later to see if I wanted to upgrade my car. I was at a point where I considered it so I went into the dealership again and came out with another new car. This experience was a little more painful than the first time and I felt duped. But, I took it as a lesson - all dealerships must be this way. After I got the car, I tried opening the hatch and the hydraulic springs didn't work so the hatch didn't stay open at all. Luckily I noticed this before I drove off the lot and they gave me a return for service form for them to complete the repairs at no cost to me. I took my car in for service, they told me what was happening, and that they needed to order the parts. Two weeks pass and I hadn't heard anything so I call to check in. I'm told that the manufacturer isn't releasing the parts. I wait a total of two to three months to hear anything about these parts. I know the service tech had to know how frustrated I was with this. He never apologized, just said "there was nothing he could do" and everything was "out of his control" at least four times every conversation. So I took to twitter and contacted Nissan Customer Service to tell them what was happening. Surprise surprise, less than a week after this I get a call to say the parts are in. I was very, very unsatisfied with the entire process and remain completely convinced that if I were paying for the parts/service perhaps it would have progressed quicker. After the service was complete I was emailed a satisfaction survey so I filled it out truthfully saying the same things I've said here. The service technician who I was in contact with (Ben M.) then EMAILED ME DIRECTLY asking for an explanation on why I gave him a poor score for something "out of his control". If you've read this far, thank you. Please heed my advice and never go to ABC Nissan. The salesmen and service technicians are a bunch of frauds. I would give this place 0 stars if I could.
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