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  • My roommate and I lived here from late July 2010 and our lease ends in 4 days. I cannot stress enough how DISAPPOINTING this experience has been. We moved in believing it was a nice alternative to more expensive complexes such as Vista Del Sol or the Vue. We knew it was a younger complex which is fine since we are both students with jobs. The front desk staff and the tour were both great during our first visit. BUT then it all went down hill. We each signed 3 different leases because the front desk staff kept changing, for our 1st month we literally did not see the same person twice regarding our lease. In short, they lost it TWICE. Then, payment issues started arising. I pay by echeck and my roommate pays by recurring payment. EVERY SINGLE MONTH they denied either my echeck or my roommates recurring payment saying that we didn't fill out the proper billing information! HOW IS THIS POSSIBLE THE BILLS COME TO OUR APARTMENT IN THE GRIGIO COMPLEX. We have spoken to the accountant on 5 seperate occasions and STILL HAVE PROBLEMS. This is our last month and we thought they would have it figured out by now. But no, my payment was denied then accepted a second time, essentially charging me the full month instead of the half month. And they charged my roommate the ceiling amount on his recurring payment, charging him $50 MORE THAN OUR TOTAL RENT DUE! We also had to have our dishwasher replaced because it would not start. And they tried to charge us to replace it. They said they had no other complaints about this dishwasher model so we must have broken it! I'm no expert on customer service but I would suggest that you not accuse your tenants of trying to rip you off. When they replaced the dishwasher is damaged the countertop, which I pointed out at the time of installation. Yet when walking through the apt. with a front desk representative they told me I would have to replace the countertop! LIVID! To top it all off, the pools get no sun except from 11-1 because of the high walls. The sponsored events are crap, they never have enough food or beverages for people who show up. And their amenities such as dry cleaning or maid service, don't even bother trying. We requested dry cleaning for our suits before going on a trip to Las Vegas. They called us back 3 weeks later, after our trip to ask if it would be okay for us to give them the suits the following friday. Do the math that is 4 weeks after we made our initial request. All in all, I HATED LIVING HERE. the front desk is rude and inept. The accountant always tries to make you think that payment problems are your fault even when you have proof it wasn't. And the services that seem to make this place worth the price don't deliver.
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