Ok it's been several years now with absolutely no improvement in the dismal service, so I'm chopping some stars off.
I've purchased green beans here no less than ten times and every single visit has been fraught with service issues. If there was an east end alternative, I'd have stopped buying beans here years ago.
It should be a relatively simple thing to buy ten pounds of coffee, pay for it and leave. But every time, it's like I'm taxing the limits of human intellect and computational processing powers. On my last visit I was actually asked whether I wanted to pay $100 in total or $12 for each of the ten bags. WTF!
Cool cafe. Great coffee. And morons.