i am what used to be called a shut-in. I cannot leave my apartment due to breathing problems, so I have to order out a lot. one of my favorite meals is pot roast. I have ordered it several times from ely's. sometimes it is good but I will usually have to "nuke" it because it is barely warm. once the veggies and potatoes were hot but the meat had been taken right put of the frige, put in the box and sent out for delivery. I live less that 2 miles from ely's so there is no excuse for cold food. this and other restaurants have got to start giving better service to delivery customers. they have to treat delivery customers like they are sitting at a table in the restaurant. most are not home bound and can go out to eat. if they are treated like this they will not patronize these establishments.