Today was our first visit to this particular vets office. They were very busy when we arrived but someone managed to greet us and hand us our new patient paperwork. Pk at the front desk was very helpful and friendly, both over the phone and in person. We were seen promptly. The veterinarian was very nice and understanding, as our dog is very skittish around new people and places and will growl if someone gets near her. It was a very quick visit, we were in and out in about 20 minutes. The vet. tech. was also very sweet she let me ramble on about my pets (as most of us pet owners love to do). I would say all in all it was a pleasant visit, and we will definitely be bring our other mammals here as well.