Honestly, I love the food here. I've been coming here since I was in high school, and never once had an issue. The credit card terminal probably malfunctioned, I really don't think that the company had done any of this maliciously. And they refunded everything, obviously. I wouldn't let 1 issue in the last 9 years that they've been opened deter you from coming back here. Maybe just grab a receipt and hang on to it until you see the transactions post.