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| - This was my first time trying Toma (I have previously tried to order from them, but called past 9:30PM and was not able to get my order in on time). Tonight, I ordered delivery at 8:45PM. Called back at 10:15PM as I had not yet received the order. They told me they were just waiting for the driver to leave the restaurant... one and a half hours AFTER I placed the order! I called back at 11:00PM as there was still no order.
Around 11:30, the order finally arrived. The burgers were just slightly warm and a bit soggy. Not the best, but to be fair, not the worst considering it was almost 3 hours of waiting. However, the truffle fries were inedible (a waste). Not only were they cold, but they were burnt and just unappetizing.
Additionally, I was overcharged (I ordered the combo and was charged separately for items). Not a big deal, but also doesn't leave me with a good overall impression of the place.
I understand that perhaps it was a busy night, but it's not very considerate to tell your customers that the delivery should arrive under an hour, only to have them wait almost 3 hours for sub-par and inedible food (especially if you know it's a busy night).
Overall, definitely not worth the price ($38 after tax and delivery), and an unpleasant experience overall. Maybe the dine-in experience is better (I sincerely hope so).
The only reason I gave the restaurant two stars was because the delivery guy was friendly and they did call back to give us a credit. I do appreciate this gesture, but if it weren't for this credit, I wouldn't order from this restaurant ever again. I'm hoping next time will be a better experience, as I really had high expectations for "Toronto's Best Burger."
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