I went to this store looking for a bed set for my Three year old. THe experience in store was fine. I picked out the bed, the trundle and bedding. The delivery expectation was 4 to 6 weeks. THe bed appeared in two and half. delivery was fast and easy.
Bed was fine quality. Not expensive.
I kept checking in on bedding. Apparently they discontinued it and refunded my account and didnt feel the need to communciate that to me. Thats bad service. My little girl was asking everyday when her bedding was coming.
Its been 11 weeks and no word on the trundle. I have a mattress taking up space needing a place to go. I called two weeks ago. Answer: "let me go check. We had a delivery from that vendor yesterday. I will call you back to tell you as soon as I lay eyes on your trundle. I will call you back if I see your trundle and to set up delivery". No call back. Here I am two weeks later.
Emailed them again.
Inexcusable to be so non-communicative.