Hello. I go here all the time to get the kids the wonderful cupcakes and cookies. I decided to order a cake for my son's birthday because the cupcakes were so good. That being said the cake tasted wonderful and turned out great. Brian was great to deal with. The process to get there was not a very easy one. The ordering and payment process was very confusing. I don't think the staff communicated with each other on what was needed and seemed just as confused as I was. The manager is condescending and they didn't seem to know what was going on. Will I order another cake from here? Probably not...there are too many other bakeries to choose from who would have made the process easier.