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| - I wouldn't even give them a star if It was an option.
We went to Toula in a group of 13 guests. I was really looking forward for it because it's "high-class fine dining" supposingly! However, we were extremly disappointed.
The food was terrible! I ordered an appetizer (crab cake with avocado) and it was $25. It had a very strong fishy unpleasant smell and taste! It was not worth the price!I personally ordered rack of lamb. The meat was soso and it's overprices for the quality of meat. The flavour was soso. It was dry. The worst part was the side dishes (potatoes), one of them gone bad. Well, it was just one not big deal so I didn't mention about it! However, I did later and you will see why.
One of my friend ordered Gnocchi and it tasted like powder was was uncooked covered in cheese. She didn't eat her meal!
My other friend ordered salmon steak! It was so rough and fully cooked that by the time she had 3/4 of the salmon, her inner mouth was
Bleeding.
The service was also not good! The waiter kept on walking in and out and in and out that he was disturbing our conversation! He was also being rude and barely had a smile on his face! We actually mentioned to the manager that we want to change the waiter and he said alright! However, he lied! The same waitress all night long!
After all the above, we decided to make a complaint to the manager! And guess what, the manager don't seem to give a damn to all of the above. He has no intention of taking the complaint seriously and he just wanted us to shut up about it! He was being very sarcastic when we told him about my friend's inner mouth bleeding. He thought we just wanted free meals or something! He was being sarcastic about asking the paramedics for help. But we are not cheap and we always eat in high-end restaurant! This is professionalism issue!
At the end, he ended up freeing 3 main courses! Mine, the gnocchi, and the salmon! We're happy that we don't have to pay for the unhappy meals but it was just still really disappointing. They also gave us free champange. I know it sounds pretty nice here! But we still wouldn't go back! Quality is crap!
When the bill came, something went wrong so my friend went up to the counter and asked if the bill was ready! The waiter was really rude and answered him "N0, it's not ready yet!" My friend later complained and they also end up freeing his meal of the night! Isn't that hilarious? Just complain and they would free the courses haha.
Overall, totally way overpriced! I think even Alice Fazooli's was better! No need to spend so much money on some crappy service and food! All you get it the view!
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