5 stars for the massages but I deducted 2 stars because of their lack of service and the fact that they indeed do try to hustle you for more on tip at the end.
I called a day before to book an appointment and a woman answered who didn't speak any English so when I asked to book an appointment, she didn't know how to respond and hung up on me. That should have been red flags but everyone else mentioned that the massages were really good despite their lack of customer service so I was willingly to give this place a try since I really needed a good massage. My boyfriend and I spent several days snowboarding and hiking so we needed this. So I called them again and a different woman answered this time and I was able to book an appointment for the next day.
They have a special promotion going on right now for a couple's massage. 60 minutes body massage and 30 minutes foot reflexology with hot stones at the end for $76. 90 minutes total for only $76 is a really good deal to me. There is a Groupon but you don't have to purchase the Groupon. They advertise the promotion there so just ask for it when you call/come in.
It started out great when we arrived. The woman at the desk checked us in, informed us of the type of massages we'd be getting and confirmed that it would be the special promotion: 90 minutes couples massage for $76. But then it got a little weird once we were taken to our massage beds. The male masseur assigned to me tried to negotiate 90 minutes for $48/each and I tried explaining to him that we requested the special promotion for $76. He didn't speak any English so the masseuse was trying to explain to him. He still didn't get it and walked out to the front to ask... But he finally gave in.
They were good though, honestly. They were thorough and covered all parts of the body. We gave them a 26% tip at the end and they dare asked for a 50% tip. The massages were great but the customer service was terrible. I think our tips were very reasonable as that was 26% EACH not total.
So be careful if you do decide to come here. They will ask more tip at the end.