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  • This is the worst experience I've ever had in a cafe rio and I don't even know if I want to eat my food after seeing the conditions in there. First off I love cafe rio. It's one of my favorite restaurants and I actually worked at one years ago in Utah where the chain started I believe? I drove out of my way to go here because it's my birthday and all I wanted was cafe rio. What I got was not cafe rio. The culture of cafe rio was not there at all and the cleanliness of the place was bad. It's a brand new store so how can it be dirty? It's not! The employees all had horrible habits that they had no problem sharing with the whole restaurant. Let me break it down. Walked in, no greeting, ok that's forgivable I'm not a secret shopper. Standing in line the lady making tortillas was extremely nice and sweet and the only person in the store that I had a good experience with so I wanted to point that out. Once I started ordering is where it all fell off. The kid taking our order had a look on his face like I just peed on his shoe, but it didn't really brother me until he rolled his eyes when my girlfriend order a kids quesadilla. She wasn't really hungry but wanted to try Cafe Rio. I had never taken her here and I doubt she will ever want to come again. After we ruined the burrito rollers day it was time to witness the worst salad girl in the history of salad girls. Seriously this one needs to be addressed because it's a health issue. She was dropping all sorts of cups into the containers and putting them back with the others like nothing. The sour cream was covered in lettuce and my girlfriend got all sorts of random lettuce in her side of it. I get it that stuff spills into them but it shouldn't spill into guests cups. The worst thing she did was she kept scoping pieces of tomatoes and random stuff that fell out onto the counter back into all the containers. Also I ordered extra meat, do you guys not call that out anymore? I had to yell extra meat when I worked there, you can too. It made it fun. This was anything but fun. The lady who checked us out was just rude. We were just a number. Just a card to swipe. She didn't even hardly look at us. I was reaching out for the card and the receipt and she handed them to no one both times because she wasn't even looking at us. I'm so incredibly disappointed. This is one of my favorite restaurants. I really hope this isn't all trickling down from the top and it's the ownership not pushing the culture and putting correct expectations on employees but idk what else could be going on, because no one in that store is was acting like they worked at cafe rio. I will happily go to the location in chandler next time.
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