I went to Einstein Bagels on W. Sahara this morning...what a disaster. The employees there used to be nice and service was efficient. When I walked in this morning I saw all new faces. I went to place my order and the guy standing behind the counter told me to go order at the cashier. OK. I ordered and paid for a dozen Six Cheese bagels and one cherry danish with my ATM card. Then back to the guy standing behind the counter. I told him what I had ordered...they didn't have a dozen 6 cheese bagels...only 8. Why didn't they take my order before having me pay for something they didn't have enough of ? So...back to the cashier to get a refund. She doesn't know how to do it so she gets the manager...who turned out to be one nasty, inept bit..h. She didn't refund me for the bagels I was charged for...she charged me for the entire order again. When I pointed that out to her she got real nasty. She finally issued me a refund on my card (I hope) and walked away. She's a middle aged black woman, heavyset. If you see her avoid her and her attitude. Then of course I got in my car and checked the bag...no cherry danish. Had to go back into the store to get it. She wouldn't give me the danish until I pulled the receipt out of my purse and showed her I had paid for it. She acted like I was trying to steal a lousy cherry danish.
I'm going to wait a while until these morons get fired before going back.