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  • I've given this place 3 chances now and I'm done. I've treated the counter people with nothing but courtesy, ordering 6 cupcakes and leaving a dollar in the tip jar each time. That's $48 I'll never see again, but I'm glad I gave it a good try. Each time the cupcakes have been decent, but I don't understand why people go berserk for them. I could easily find recipes online and make similar cupcakes at home (which is what I'll be doing from now on, or making sure I patronize other bakeries). The people who work the counter at Dozen need to take a customer service workshop like, NOW. Or get paid more to raise their morale or something. Each time I've been in there they've acted like I was bothering them (and I wasn't coming in at 5 minutes to closing or anything like that and on every occasion I was in there there wasn't more than one other customer in the shop). Seriously, unless you're too lazy to make your own cupcakes or you get off on being treated poorly, don't bother going into this place. Truth be told, I was glad to hear one of their locations (Oakland) closed. I know other bakeries in the area that actually care about their customers that deserve the business Dozen would've gotten. Update: 9.23.13. Through the magic of Facebook, I discovered that Dozen is, in fact, closing. When I saw that, I couldn't help but say: "Good." I'm sorry, Dozen, I'm sure it's difficult to be a small business owner in this economy, but maybe if you would've focused a bit on teaching your employees decent basic customer service, you could've survived. Best of luck in whatever you do next.
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