I don't usually write reviews but I felt compelled to write one after what I have experienced here tonight. I am writing the review as I am waiting for the food ( seems like the whole night was waiting as a lot of our orders were missed and took forever ). I risked EVERYTHING by choosing to make a reservation here for my birthday with friends , because of the negative reviews. I have tried gyubee before , but I wanted to try Shinta due to the wagyu .
Food : went with the angus ayce . quality of meat was good , but it wasn't marinated that well. It's salty and the variety was ok. We ordered a la carte wagyu to try , as they are really fatty and I didn't think we would be able to eat that much. The wagyu quality was good (a5 Japanese is the best one) but the ayce wagyu probably would be too much .
Ambience : a bit more upscale than gyubee , and it was very airy and bright with natural lighting .
Service : one of the worst services I have had , even for Ayce standards . Took a lot of effort trying to wave down our waiter , and even when we did get to order, a lot of stuff was missed. We waited a long time for food and didn't get a lot of orders in. We also asked for water like 5 times but our waiter never got it for us. Gyubee had way better service and they would occasionally check on you. One of the waiters also gave attitude when our friend asked for something. He said NO , and that he only takes away plates, not take orders. At least tell us he can get someone else or say it nicely ... the best service I got was when my friend poured me water at the end of night when the water finally came .