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  • I for years used Sonora Quest due to insurance. I mad appointments and was "always" in and out. Top wait may have been 15 minutes in all the times I ever went. THEN my insurance changed as did my lab. Now I have to go to Labcorp. These people are not friendly and despite all the times I have had appointments I always have had a 25-45 minute wait. I suffer from Anxiety and severe pain - so this is not a good situation for me. It makes me angry. This facility looks low income and they treat people like low income. People with appointments are not given priority - so why have an appointment system? Today I went and only had to pick up some test that I do at home. I had to wait 25 minutes only for them to tell me they didn't have the test. Then they told me where I could go to pick it up (20 miles away) - I get there and the gal said they never called her and they didn't have that test. She called the next closest (another 15 miles away and no closer to home) Labcorp and they had talked to Tempe - the girl highlighted the wrong location. Even though she told me the crossroads of the wrong one. I have dealt with this gal in Tempe before and she is rude and they all seem so unorganized. Shouldn't appointments take priority????? I am so stressed every time I have to go get Lab work. I will drive farther and try another one and hope they are better.
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